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Home > Policies, Terms & Conditions
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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| We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. |
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| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
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We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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| For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. |
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
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| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time. |
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| We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. |
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| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
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Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Jock Soap's Satisfaction
Promise
At Jock Soap we want you to love what you purchase. But, if for any reason you
don't, simply send it back within 30 days of the purchase date, and we will
credit your account the full purchase price (less shipping and handling).
If you received the wrong item or if the item is defective, CONTACT US
immediately so we can remedy the situation.
Please follow the instructions for making a return below:
- Please pack your return in
the original shipping box and packing materials, if possible.
- Please fill out the Return
Form attached to the packing slip that came with your order. Indicate:
ORDER NO., CUSTOMER NAME, what you are returning and why. Enclose the completed
Return Form with your package. If you do not have a copy of the return
form, you can print it
from here or CONTACT US
and we will supply you a copy.
- Mail your return to:
JOCK SOAP
Attn: Returns
Processing
40 E. Main Street Suite 5625
Newark, Delaware 19711-4639
U.S.A.
To ensure your shipment's arrival, purchase delivery
confirmation from your shipping carrier.
Returns, Refunds and Credits
We will issue a full refund via the original method of payment for the price of
any item that you return as long as your return is received within 30 days of
the purchase date. We regret that we are unable to refund original shipping
costs and return shipping costs.
If you are returning a gift, we will issue the refund directly to the gift
recipient in the form of an online store credit/gift certificate.
Upon receipt of your return, it takes up to 3 business days to process the
return, credit your account or to issue an online store credit/gift
certificate. We will notify you via e-mail once your return has been processed.
Please note that your financial institution may take approximately seven
business days to reflect this transaction.
If you have any questions about your return, please contact us via email or call us
toll-free at 1.800.274.JOCK(5625).
What Should I Do If I No Longer Have the Return Form?
Click here,
to print a copy or CONTACT
US. Please be sure to include your order number, your email address, and
the email address of whoever placed the order. (if they are different.)
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You can shop at Getjock.com online with confidence. We have
partnered with Authorize.Net, a leading payment gateway since 1996, to
offer safe and secure credit card and electronic check transactions for
our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive
customer information through the credit card and electronic check processing
networks (see an online payments diagram). The
company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer
(SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption
hardware and software methods and security protocols to protect customer
information. Compliance with the Payment
Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder
data, please read the Authorize.Net Privacy Policy. GetJock.com is registered with the Authorize.Net Verified Merchant
Seal program. |
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| Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. |
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| Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. |
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price |
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